Amazon Connect

IMPERF Consulting’s implementation of Amazon Connect enables our clients to achieve seamless omnichannel customer engagement, integrating voice, chat, and email interactions to provide a consistent and personalized experience across multiple touchpoints. With intelligent routing, automated self-service options, and real-time analytics, we help our clients to improve operational efficiency, reduce wait times, and empower our agents with the tools and insights needed to deliver exceptional service.

By leveraging the scalability and flexibility of Amazon Connect, our clients are able to adapt to fluctuating customer demands and efficiently manage peak call volumes, ultimately leading to improved resource utilization and cost-effectiveness.

Solutions and CaseStudy

Deployment

We offer comprehensive and scalable contact center solutions for enterprise clients. With a focus on unifying back-end systems with customer-facing experiences, IMPERF aims to enhance customer relationships and support increased dwell time and average ticket prices. Additionally, the integration of call center services with chatbots, artificial intelligence, and automated campaigns reflects a commitment to leveraging advanced technologies for optimal customer support and engagement

Managed Amazon Connect Service

We solutions include a Managed Amazon Connect Service offering a comprehensive cloud-based Contact Center as a Service (CCaaS) solution through a partnership with Amazon Web Services (AWS). The service is available in two levels – Standard and Premium – each offering different support features and response levels for service requests, change requests, and incidents.

Migration

We facilitate migration to Amazon Connect contact center by helping our clients in migrating their existing contact center infrastructure and operations from an on-premises or different cloud-based system to Amazon Connect, which is Amazon Web Services’ (AWS) cloud contact center solution in a seamless fashion.

Casestudy

If you have specific questions regarding the implementation, Migration  or our Managed Amazon Connect Services, book a free consultation today with one of our consultants.